Terms of Service

Last updated: 11 October 2026

These Terms govern the use of the IContact WhatsApp Business messaging platform (the “Platform”) operated by Atyaf for Trade and Investment LLC (“Atyaf”), CR No. 1528231, Sultanate of Oman. By using the Platform, the business client (“Client”) agrees to these Terms and to any written service agreement signed with Atyaf.

1. The service

Atyaf provides the technology that lets a Client connect its own WhatsApp Business account to the Platform and use it to send and receive messages, run chatbots and automated replies, manage a shared team inbox and integrate with its other systems.

2. Account ownership

The Client owns its WhatsApp Business account, phone number, customer relationships and message content. The Client connects the account through Meta’s Embedded Signup and may disconnect it at any time.

3. Client responsibilities

• Comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta’s terms.
• Obtain customers’ opt-in before sending them messages, and honour opt-out requests.
• Not send spam, unlawful, misleading or prohibited content.
• Keep dashboard login credentials confidential.

4. Fees

Platform fees are set out in the Client’s service agreement. Conversation and message charges set by Meta are paid by the Client as described in that agreement.

5. Data protection

Atyaf processes Client data only to provide the service, as described in our Privacy Policy.

6. Suspension and termination

Atyaf may suspend the service if a Client breaches these Terms or Meta’s policies, or if Meta restricts the Client’s account. Either party may end the service as set out in the service agreement. After termination, Client data is deleted as described in the Privacy Policy.

7. Liability

The Platform depends on WhatsApp and Meta services, which Atyaf does not control. To the extent permitted by law, Atyaf is not liable for interruptions or changes caused by Meta, WhatsApp or telecommunications providers.

8. Governing law

These Terms are governed by the laws of the Sultanate of Oman.

9. Contact

Atyaf for Trade and Investment LLC
Bawshar Business Tower, Bawshar, Muscat Governorate, P.C. 112, Sultanate of Oman
Email: info@atyafllc.com · Phone: +968 9764 6318